Project Setup: TTS Services.

TTS Services (Rapport Services & My Services)

Overview

Text-to-Speech (TTS) powers your project’s voice output — transforming AI-generated replies or scripts into natural, expressive speech.

In Rapport, you can configure TTS in two ways:

• Rapport TTS Services → Preconfigured and ready-to-go, including the Rapport Voice Pack (Google, AWS Polly, Azure, ElevenLabs).

• My TTS Services → Custom integrations added at the Workspace level using your own provider credentials.

👉 Need a refresher on Services? Start with our Services Overview →.

✅ Quick Start Recommendation: Use the default Rapport Voice Pack. It includes a wide range of multilingual, high-quality voices you can filter, preview, and select instantly.

Templates & Inherited Defaults

When you create a project from a template, the language and TTS provider (Rapport Voice Pack) are pre-defined.

• Your chosen language determines which voices are shown.

• The Rapport Voice Pack is selected automatically, giving you an immediate working setup.

• If you change to a custom provider later, the available voices will adjust to match that provider.

💡 Why this matters: Templates ensure language, STT, and TTS stay aligned from the start, so you don’t have to worry about mismatched settings.

Who Uses What?

User Scenarios

First-Time Users

• Goal: Start quickly with no setup

• Solution: Use the Rapport Voice Pack — filter voices by language, preview instantly, and pick one without entering any credentials.

Enterprise / Advanced Teams

• Goal: Use specific providers, custom credentials, or unique voices

• Solution: Add TTS services under My Services, then select them in projects.

Where TTS Services Are Selected

When you create a new project:

• The Rapport Voice Pack is automatically applied as your default TTS service.

• The voices shown are filtered by the selected language (from the Language menu).

To change providers:

1. Go to Project Settings > Advanced Settings > TTS

2. The active provider is shown at the top

3. Below, you’ll see:

   • My TTS Services (any custom providers your Admins added)

   • Rapport TTS Services (all built-in, including the Rapport Voice Pack)

4. Use ➕ Add TTS Service if you need to configure a new one

⚠️ Note: Selecting a different TTS provider applies it immediately, and the available voices update automatically to match that provider.

Advanced Settings: Managing TTS

When you open Advanced Settings > TTS, you’ll see a consistent layout:

• Active Service → The currently selected provider

• My TTS Services → Any custom integrations saved in your Workspace

• Rapport TTS Services → Built-in options, including the Voice Pack

• Preferences (Filters) → Filter voices by name, gender, language, or code

• ➕ Add TTS Service → Shortcut to configure a new provider

💡 New Improvements to Voice:

• Auto-scroll highlights your selected voice in the list

• Improved filtering for faster voice selection

• Instant preview available before committing

➕ Adding a New TTS Service

Option 1: From a Project

1. Go to Project Settings > Advanced Settings > TTS

2. Click Add TTS Service

3. Enter:

   • Service name

   • Provider (Google, Azure, ElevenLabs, etc.)

   • Credentials (API key, auth details)

4. Save — the service is now active in your project

Option 2: From Workspace > My Services

1. Go to Workspace > My Services > TTS

2. Click Add New TTS Service

3. Enter provider details and credentials

4. Save — the service is reusable across all projects in the Workspace

Managing TTS Services

All custom integrations live under:

• Workspace > My Services > TTS

From here, Admins can:

• Add, edit, or remove services

• Update credentials securely

• Reuse integrations across multiple projects

• Switch between Rapport and custom providers at any time

Why It Matters

✅ Start instantly with the Rapport Voice Pack
✅ Switch to My Services for full control and custom providers
✅ Credentials are encrypted and secure
✅ Reusable across multiple projects
✅ Improved voice filtering, auto-scroll, and preview for faster testing

TL;DR

• Templates inherit defaults: Language + TTS provider (Rapport Voice Pack).

• Rapport TTS Services → Ready-to-go defaults, including the Voice Pack.

• My TTS Services → Add custom providers (BYOC).

• Advanced Settings > TTS → Where you switch providers or add new ones.

• Voices are filtered by language, and the system now auto-scrolls to show your active selection.

🔧 Need more control? See Advanced Settings - link