Project Setup: STT Services.

STT Services (Rapport Services & My Services)

Overview

Rapport transcribes speech using STT (Speech-to-Text) services:

Speech-to-Text (STT) powers your project’s ability to understand spoken input. In Rapport, you can set up STT in two ways:

1. Rapport STT Services – Preconfigured integrations like Whisper, Azure, Google, AWS, Speechmatics, and Groq. No setup required.

2. My STT Services – Custom STT providers added by Workspace Admins with your own credentials.

👉 Not sure what Rapport Services vs My Services means? Check out the Services Overview → first.

✅ Quick Start Recommendation: Use the default STT service that’s auto-selected for your project.

Who Uses What?

User Scenarios

1. First-Time Users

   • Goal: Start building quickly with accurate transcription

   • Solution: Use Rapport’s preconfigured STT services (e.g., Whisper, Azure, Speechmatics)

2. Enterprise / Advanced Teams

   • Goal: Use specific providers or manage credentials for compliance or billing

   • Solution: Add custom STT accounts under My Services, then select them in your project

Where STT Services Are Selected

• During Project Setup, Rapport automatically assigns a default STT provider (based on language priority: Whisper → Azure → Google → AWS).

• To view or change this:

  1. Go to Project Settings > Advanced Settings > STT

  2. The current provider will appear highlighted

  3. Below that you’ll see:

     • My STT Services (any custom providers added in your Workspace)

     • Rapport STT Services (all built-in, ready-to-go providers available to your Organisation/Tier)

  4. You’ll also see an ➕ Add STT Service button to create a new one

⚠️ Note: Selecting a new STT service in Advanced Settings immediately applies it as the active provider for your project.

Advanced Settings: Managing STT Services

When you open Advanced Settings > STT, you’ll see:

1. Active Service – The currently selected provider

2. My STT Services – Custom accounts you or your Admin have added

3. Rapport STT Services – Pre-integrated options

4. ➕ Add STT Service – Shortcut to add a new one

Clicking the current service collapses its panel and reveals all available options.

➕ Adding a New STT Service

Option 1: From Within a Project

1. Go to Project Settings > Advanced Settings > STT

2. Click the current STT service → expand the list

3. Select Add STT Service

4. Enter details:

   • Service name

   • Provider (e.g., Google, Speechmatics, Whisper)

   • Credentials (API key or auth details)

5. Click Create

6. Adjust preferences (e.g., language, language code) if available

Once saved, this service becomes the active provider for your project and is listed under My STT Services.

Option 2: From Workspace > My Services

1. Navigate to Workspace > My Services > STT

2. Click Add New STT Service

3. Provide name, provider, and credentials

4. Save → This service is now reusable across all projects in your Workspace

Managing STT Integrations

All custom integrations live under:

Workspace > My Services > STT

From here you can:

• Add, edit, or remove services

• Update API credentials securely

• Reuse integrations across projects

• Switch between providers at the project level as needed

Why It Matters

• ✅ Start instantly with Rapport STT Services

• ✅ Bring Your Own Credentials (BYOC) for enterprise control

• ✅ Encrypted & secure credential storage

• ✅ Reusable across multiple projects in a Workspace

• ✅ Flexible switching between providers at any time

TL;DR

• Rapport STT Services = preconfigured defaults, no setup required

• My STT Services = Workspace Admins can add custom providers with BYOC

• Both are available in Project Setup > Advanced Settings > STT

• New custom services can also be created in Workspace > My Services > STT

🔧 Need more control? See Advanced Settings. - link