Project Setup: STT Services.

Overview

Rapport transcribes speech using STT (Speech-to-Text) services:

Speech-to-Text (STT) powers your project’s ability to understand spoken input. In Rapport, you can configure STT in two ways:

• Rapport STT Services → Preconfigured integrations like Whisper, Azure, Google, AWS, Speechmatics, and Groq. No setup required.

• My STT Services → Custom STT providers added by Workspace Admins with your own credentials.

👉 Not sure what Rapport Services vs My Services means? Check out the Services Overview → first.

✅ Quick Start Recommendation: Use the default STT service applied automatically when you create a project or template.

Templates & Inherited Defaults

When you create a project from a template, the language and STT provider are pre-defined.

• The language you see in the Language menu is the one set by the template.

• The STT provider is automatically linked to that language.

• This means the available languages in the dropdown will only be those supported by the chosen STT provider.

💡 Why this matters: Templates save you from mismatching languages and providers — everything is already configured so you can just start testing.

Who Uses What?

Key Change: No More Automatic Provider Switching

In earlier versions, Rapport automatically selected a provider in priority order (Whisper → Azure → Google → AWS).
This has been removed to make the system more intuitive.

• Now, only the languages supported by the currently selected STT provider appear in the Language menu.

• The Language menu (left-hand Project Setup) and the STT tab in Advanced Settings are always in sync.

• If you want to change providers, simply switch the STT service in Advanced Settings > STT.

User Scenarios

First-Time Users

• Goal: Start building quickly with reliable transcription

• Solution: Use Rapport’s preconfigured STT services (e.g., Whisper, Azure, Speechmatics)

Enterprise / Advanced Teams

• Goal: Control costs, ensure compliance, or access specific providers

• Solution: Add custom STT accounts under My Services, then select them in your project

Where STT Services Are Selected

You can manage STT from:

• Project Setup > Language menu → Choose language(s) supported by your active STT provider

• Project Setup > Advanced Settings > STT → Select the provider itself

What you’ll see in Advanced Settings:

• Active Service → The currently selected provider

• My STT Services → Any custom providers added in your Workspace

• Rapport STT Services → Pre-integrated defaults

• ➕ Add STT Service → Shortcut to create a new one

⚠️ Note: Switching STT providers immediately updates your project. The available languages will change to match the new provider.

Adding a New STT Service

Option 1: From a Project

1. Go to Project Setup > Advanced Settings > STT

2. Click the current STT service → expand the list

3. Select Add STT Service

4. Enter details:

   • Service name

   • Provider (Google, Speechmatics, Whisper, etc.)

   • Credentials (API key, auth details)

5. Save → The new service is applied and added under My STT Services

Option 2: From Workspace > My Services

1. Navigate to Workspace > My Services > STT

2. Click Add New STT Service

3. Enter provider name, details, and credentials

4. Save → Reusable across all projects in the Workspace

Managing STT Integrations

All custom integrations live under:

• Workspace > My Services > STT

From here, Admins can:

• Add, edit, or remove services

• Update API credentials securely

• Reuse services across multiple projects

Why It Matters

✅ Start instantly with Rapport STT Services
✅ Add your own provider for enterprise control
✅ Credentials are encrypted & secure
✅ Reusable across multiple projects
✅ Language menus stay accurate and in sync with your provider

TL;DR

• Templates inherit defaults → Language + STT are pre-set.

• Automatic switching removed → Only languages supported by your selected STT provider are shown.

• Rapport STT Services → Fast, no setup.

• My STT Services → Custom BYOC (Bring Your Own Credentials).

• Switch or add providers via Advanced Settings > STT.

🔧 Need more control? See Advanced Settings. - link