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Scenarios


Scenarios are the heart of the platform — each one is an AI-driven roleplay your learners can practice in the browser.

This guide explains the difference between Scenario Templates and My Scenarios, how to configure a scenario, and what is coming next for fully custom scenarios.

Templates vs. My Scenarios

Scenarios live in two places in the sidebar:

Section

What it is

When to use it

Scenario Templates

A curated library of ready-to-run role plays, organized by domain (Learning & Development, Sales, Customer Experience).

Browsing for a starting point. Save one to add it to My Scenarios.

My Scenarios

The role plays you have activated and are actively using with learners. Subtitled "Scenarios you've created from templates."

Day-to-day work — assigning to learners, configuring, reviewing.

💡 My Scenarios is your personal library of activated role plays.

Browsing Scenario Templates

Open Scenario Templates in the sidebar to see the full grid. The page has two areas:

Featured carousel — a large highlighted template at the top showing the character, scenario details, a sample report, and a Save to "My Scenarios" button. Click Preview Template overlaid on the character image to open the scenario and try it out.

Template grid — all available templates displayed as cards below the carousel. Each card shows:

  • Character image

  • Scenario title

  • Domain badge — L&D, Sales, or Customer Experience

  • Description — what the role play covers

  • Learning Objectives — the competencies the scenario targets, shown as tag pills

Previewing a template

Clicking any card or the Preview Template button opens a full-screen modal where the scenario runs immediately. From here you can:

  • Interact with the AI character using the Press and hold to talk button

  • View the Instructions panel in the top left — click the arrow to expand or collapse it

  • Toggle the speaker using the sound icon in the top right

  • Click Close to return to Scenario Templates without saving

  • Click Save to "My Scenarios" to activate the scenario and add it to your library

Working with My Scenarios

Once you have saved a template, it appears in My Scenarios. Each card shows the character image, title, domain badge, description, and Learning Objectives — the same layout as Scenario Templates.

From a scenario card you can:

  • Click the card to open the scenario detail page

  • Use the three-dot menu on the card to delete the scenario

The scenario detail page

Opening a scenario takes you to its full detail page. From here you can review the scenario configuration, view the example report, and assign learners.

The header shows:

Field

What it shows

Avatar Role

The role the AI character plays in the scenario

User Role

The role the learner plays

User Objectives

What the learner should try to accomplish

Learning Objectives

The skills measured, shown as tag pills

A Preview Scenario button is available to run the scenario at any time.

An Assign Learners button sits in the top right corner.

Scenario configuration

The Scenario Configuration section shows the full setup for the role play. Fields are visible but not yet editable — full customization is coming.

ℹ️ You will see a Customization coming soon badge in the top right of this section until that feature launches.

Field

Description

Scenario Name

The display name of the scenario

Scenario Type

The domain — L&D, Sales, or Customer Experience

Who would you like to play the role of the Avatar?

A scrollable avatar picker showing available characters

Who is the learner in this scenario?

The learner's role in the conversation

Who are they speaking with? (Avatar Role)

The AI character's role in the conversation

What situation are they in?

The context for the conversation

What should the learner try to accomplish?

The goal the learner is working toward

Skills to Measure

The competencies that will be scored, shown as tag pills

Example report

Below the Scenario Configuration, an Example Report shows the kind of feedback learners will receive when they complete the scenario. The report includes:

  • Overall score — a headline score for the attempt

  • Detailed Evaluation — each skill scored individually with:

    • A rating badge — for example Exemplary or Good

    • A percentage score

    • Key quotes from the conversation

    • Analysis — a summary of the learner's performance on that skill

    • Improvements — suggested areas to focus on next time

ℹ️ This is a sample only. Actual reports are generated when a learner completes an attempt and are available in Learner Portal and information is stored in Cohort Analytics.

Action buttons

The buttons shown in the top right of the scenario detail page depend on the delivery channels you have enabled in Learners:

Channels enabled

Actions shown

Neither

Share Scenario

Learner Portal only

Assign Learners

SCORM only

Download SCORM

SCORM + Learner Portal

Download SCORM and Assign Learners

ℹ️ LMS / SCORM Integration is coming soon. The Download SCORM action will be available when SCORM is released. See Learners for more details.

Assign Learners opens a panel where you can search for learners, add them to the scenario, and remove them. Each assigned learner shows their current status — Not Started, In Progress, or Completed.

Assigning scenarios to learners

Scenario assignments can be managed from two places, whichever is more convenient:

  1. My Scenarios → open a scenario → Assign Learners

  2. Learners → open a learner → assign scenarios

Either way, the result is the same: the learner sees the scenario in their Learner Portal the next time they sign in.

See Learners for the learner side of this flow.

Custom scenarios — coming soon

A Create Your Own Custom Scenarios capability is on the roadmap, surfaced as a banner on the Home dashboard.

When released, this will let you:

  • Build role plays tailored to your team's specific training goals

  • Define the character, the situation, and the success criteria yourself

  • Reuse scoring frameworks across your custom scenarios

💡 Until custom scenarios ship, the Templates library is the starting point — and it covers most common Learning & Development, Sales, and Customer Experience use cases.

Next steps