Scenarios

Scenarios are AI-driven role plays that learners practice in the browser or through your LMS via SCORM. This guide covers creating custom scenarios with the six-step wizard, using Scenario Templates and My Scenarios, and configuring and assigning scenarios to learners.

How it works

Rapport is built around a simple loop:

1. Build or pick a scenario — describe your training situation, select an avatar, and the Create Custom Scenario wizard generates a complete, ready-to-run scenario, including the briefing, roles, learner objectives, and context. Prefer a head start? Choose from a library of Scenario Templates across L&D, Sales, and Customer Experience.

2. Assign to learners — invite learners directly or deliver through your LMS. Learners access their assigned scenarios through the standalone Learner Portal.

3. Learners practice — each learner runs the scenario in the browser, speaking with an AI character in a realistic conversation.

4. Review the results — every attempt is scored automatically. Cohort Analytics surfaces KPIs, learner progress, and first vs last attempt comparisons so you can see where the team is improving and where to focus next.

Templates vs. My Scenarios

Scenarios live in two places in the sidebar:

To build a scenario from scratch, click Create Custom Scenario at the top of the sidebar. See Creating a custom scenario.

💡 My Scenarios is your personal library of activated and custom role plays.

Browsing Scenario Templates

Open Scenario Templates in the sidebar to see the full grid. The page has two areas:

Featured carousel — a large highlighted template at the top showing the character, scenario details, a sample report, and a Save to "My Scenarios" button. Click Preview Template overlaid on the character image to open the scenario and try it out.

Template grid — all available templates displayed as cards below the carousel. Each card shows:

• Character image

• Scenario title

• Domain badge — L&D, Sales, or Customer Experience

• Description — what the role play covers

• Learning Objectives — the competencies the scenario targets, shown as tag pills

Previewing a template

Clicking any card or the Preview Template button opens a full-screen modal where the scenario runs immediately. From here you can:

• Interact with the AI character using the Press and hold to talk button

• View the Instructions panel in the top left — click the arrow to expand or collapse it

• Toggle the speaker using the sound icon in the top right

• Click Close to return to Scenario Templates without saving

• Click Save to "My Scenarios" to activate the scenario and add it to your library

Creating a custom scenario

Click Create Custom Scenario at the top of the sidebar to open the wizard. It takes you through six steps, shown as a progress bar across the top of the page. The same six steps are used for every scenario type, but the information requested at some steps, such as Define the scenario, varies depending on the type you select. Use Back to return to an earlier step, or Clear all to start again.

Fields marked with a red asterisk (*) are required.

Step 1: Select scenario type

What kind of scenario is this? Choose one of three types:

The type you choose determines which reports are available in Step 4.

What language should the scenario be in? Choose the language the avatar will speak and understand throughout the scenario.

ℹ️ All remaining inputs (descriptions, goals, personality, and so on) must be written in the language you select. The avatar will only respond in this language.

ℹ️ An Upload reference materials to prefill the next steps option is shown on this step with a Coming soon badge. When available, it will let you upload training briefs, playbooks, or role descriptions to fill in the scenario details automatically.

Step 2: Define the scenario

Describe the conversation you want learners to practice. The fields on this step vary by scenario type. The fields below are shown for a Growth & Development scenario.

Step 3: Select the avatar

Pick an avatar from the library carousel, then customize their persona for this scenario. Click Change to choose a different avatar.

Step 4: Select the report

Choose the report that best matches the skills you want to evaluate. The reports listed depend on the scenario type you selected in Step 1.

The list can include standard report rubrics and reports built specifically for your organization, which use custom dimensions and evaluation criteria aligned to your goals. Click Preview example on any report to see a sample before you choose.

Step 5: Set up roleplay briefing

Rapport generates the roleplay briefing from your inputs. This is what learners read before the roleplay begins. You can edit any field, and click Preview briefing to see it as learners will.

Step 6: Review & launch

The final step shows a summary of the generated scenario:

• Scenario name — give the scenario a clear, recognizable name for learners and admins (required)

• Scenario type badge and a summary of the situation, including the different outcomes the learner can reach depending on how they perform

• Avatar — the character's persona and how they will behave in the conversation

• Learner — the learner's role, with a Preview briefing button

• Report — the selected report and the skills it measures, with a Preview report button

Click Preview scenario on the avatar image to try the full roleplay. When you are happy with it, click Save to My Scenarios. The scenario then appears in the first position in My Scenarios, ready to assign to learners.

Working with My Scenarios

Once you have saved a template or a custom scenario, it appears in My Scenarios. Each card shows the character image, title, domain badge, description, and Learning Objectives — the same layout as Scenario Templates. Scenarios are listed with the most recently updated first.

From a scenario card you can:

• Click the card to open the scenario detail page

• Use the three-dot menu on the card to delete the scenario

The scenario detail page

Opening a scenario takes you to its full detail page. The layout depends on whether you created the scenario with the wizard or saved it from a template.

Custom scenarios

The top of the page shows the scenario name, the scenario type badge, a summary of the situation, and the different outcomes the learner can reach depending on how they perform. Click Preview Scenario on the avatar image to open the roleplay briefing.

Below the summary, a set of cards gives you the actions for the scenario:

The rest of the page summarizes the scenario:

• Avatar — the character's persona and how they will behave in the conversation

• Learner — the learner's role, with a Preview briefing button

• Report — the report used to assess the learner and the skills it measures, with a Preview report button

Previewing a scenario

Clicking Preview Scenario opens the roleplay briefing, exactly as learners see it before they start. The briefing shows:

• Scenario — the situation

• Your role — the learner's role

• Avatar role — the AI character's role

• Instructions — how to take part, including the minimum number of exchanges needed to generate a report

• Your goal — what the learner should try to achieve

From here you can:

• Click Start roleplay to try the scenario yourself. Your browser will ask for microphone access.

• Click Copy preview URL (admin) to copy a link you can send to others so they can try the scenario.

Scenarios saved from templates

Scenarios saved from Scenario Templates show the sections below.

Header

The header shows:

A Preview Scenario button is available to run the scenario at any time.

An Assign Learners button sits in the top right corner.

Scenario configuration

The Scenario Configuration section shows the full setup for the role play. Fields are visible but not editable. To build a scenario with your own settings, use Create Custom Scenario

Example report

Below the Scenario Configuration, an Example Report shows the kind of feedback learners will receive when they complete the scenario. The report includes:

• Overall score — a headline score for the attempt

• Detailed Evaluation — each skill scored individually with:

  • A rating badge — for example Exemplary or Good

  • A percentage score

  • Key quotes from the conversation

  • Analysis — a summary of the learner's performance on that skill

  • Improvements — suggested areas to focus on next time

ℹ️ This is a sample only. Actual reports are generated when a learner completes an attempt. They are available in Learner Portal, and the data is stored in Cohort Analytics.

Action buttons

The buttons shown in the top right of the scenario detail page depend on the delivery channels you have enabled in Learner Management:

Assign Learners opens a panel where you can search for learners, add them to the scenario, and remove them. Each assigned learner shows their current status — Not Started, In Progress, or Completed.

Assigning scenarios to learners

Scenario assignments can be managed from two places, whichever is more convenient:

• My Scenarios → open a scenario → Assign Learners

• Learner Management → open a learner → assign scenarios

Either way, the result is the same: the learner sees the scenario in their Learner Portal the next time they sign in.

Next steps

• Run your first scenario end-to-end with the Quick Start Guide.

• See how learners experience scenarios in Learners.

• Read the data scenarios produce in Cohort Analytics.