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Services (Rapport and My Services).

What Are Services?

Overview

In Rapport, Services connect your projects to the engines that make characters come alive — AI, Speech-to-Text (STT), and Text-to-Speech (TTS).

You’ll encounter Services throughout the Project Setup process, especially when configuring AI logic, language/voice, and speech.
There are two kinds of Services in Rapport:

  • Rapport Services — preconfigured defaults that work instantly, no setup required.

  • My Services — custom, bring-your-own-credentials integrations managed by Workspace Admins.

What You’ll Learn Here

This section explains the foundation:

  • What Services are and why they matter

  • The difference between Rapport Services and My Services

  • How defaults work — and when to use your own credentials

  • Quick links to the detailed AI, STT, and TTS setup guides

How to Use This Section

Start here to understand how Rapport connects to external AI and speech providers.
Once you know how Services fit together, the Project Setup steps for AI, STT, and TTS will make complete sense — whether you’re testing with defaults or linking your own enterprise accounts.

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