Services at a Glance
After learning What Are Services?, this page provides a quick reference guide.
Rapport makes it easy to get started with built-in defaults (Rapport Services) while also supporting enterprise control through My Services.
Use this page to:
Compare service options side by side
Understand default behaviours for AI, STT, and TTS
Jump to detailed configuration pages when you’re ready to customise
Two Ways to Use Services
Option | Description | Who It’s For | Setup Required | Editable? | Reusable? | Appears In |
|---|---|---|---|---|---|---|
Rapport Services | Preconfigured, ready-to-go integrations (AI, STT, TTS) | First-time users, fast prototyping | ❌ No | 🔒 Some fields locked | ✅ Yes | Project Setup & Advanced Settings |
My Services | Workspace-level integrations using your own credentials | Enterprise / technical teams | ✅ Yes | ✅ Fully editable (Admin only) | ✅ Yes | My Services (Workspace) & Advanced Settings |
Default Behaviour by Service Type
Each service category includes preconfigured Rapport defaults so you can start instantly — or connect your own credentials using My Services for advanced control.
Service | Rapport Default (No Setup Needed) | My Services (Bring Your Own Credentials) |
|---|---|---|
AI | Preconfigured Rapport AI Services (ChatGPT, Gemini, Groq) with default models & prompts | Add custom AI providers (e.g., OpenAI, Groq, Gemini) with your own API keys |
STT | Auto-selected by language priority: Whisper → Azure → Google → AWS | Add custom STT providers (AWS, Azure, Google, Speechmatics, Whisper, Groq) with your own credentials |
TTS | Rapport Voice Pack (Google, AWS Polly, Azure, ElevenLabs) with language/voice filters | Add custom TTS providers (e.g., ElevenLabs with custom voice IDs) via Workspace → My Services |
Quick Start Recommendations
✅ First-time users: Stick with Rapport Services — they work out of the box.
✅ Admins / Enterprises: Use My Services (BYOC) to:
Meet compliance and data-handling requirements
Control costs through your own accounts
Access specific models or voices not included by default
💡 Tip: You can switch between Rapport Services and My Services at any time in Project Setup → Advanced Settings — changes apply instantly in the live preview.