Project Setup: AI Services.
AI Services (Rapport Services & My Services)
Overview
AI powers your character’s conversation logic. In Rapport, you can configure AI in two ways:
Rapport AI Services – Preconfigured and ready-to-go, e.g., ChatGPT (OpenAI), Gemini, Groq. No setup required.
My AI Services – Custom integrations created by Workspace Admins using your own provider credentials. Fully reusable across projects.
👉 New to the concept of Services? See our Services Overview for a quick explanation before continuing.
Rapport makes this simple — so you can start with defaults and customise later if needed.
✅ Quick Start Recommendation: Use the default Rapport AI Service that’s preselected when you create a project. You’ll have a working experience immediately, with no setup required.
Quick AI Setup (Default)
When you first open Project Settings > AI, you’ll see a list of Rapport AI Services already configured and ready to use:
ChatGPT (OpenAI)
Gemini
Groq
Each comes with:
A default model
A pre-set prompt
Predefined behaviour settings
Selecting a Different Rapport AI Service
If you want to try a different provider or model:
Click Connect your own AI service or select another
Choose a different Rapport AI Service from the list
Editable fields (like prompt or temperature) can be customised per project
My AI Services (Bring Your Own Credentials)
If your organisation needs specific models, compliance controls, or account-level billing, Workspace Admins can configure My AI Services.
To add one:
Go to Workspace > My Services > AI
Click Add New AI Service
Enter:
Service name
Provider (OpenAI, Gemini, Groq, etc.)
API credentials
Save — the service will now appear in your AI menu for all projects in this Workspace
🧠 Tip: My AI Services are encrypted, reusable, and available across all projects in your Workspace.
Configuring AI in Advanced Settings
For full control:
Go to Project Settings > Advanced Settings > AI
Select:
Provider & Model (Rapport Service or My Service)
Prompt (tone, behaviour, personality)
Advanced Parameters (temperature, top-p, token limits, etc.)
Save — your changes apply immediately
⚠️ Important: Switching to a different AI provider resets the template prompt. Copy your prompt first if you want to reuse it.
AI Types Supported
Rapport supports several AI types, selectable in Advanced Settings > AI:
AI Type | Purpose | Best For |
|---|---|---|
Generative AI | Uses LLMs like OpenAI, Gemini, Groq | Natural conversations, character dialogue |
Assistant | Integrates OpenAI Assistants | Structured workflows, tool use |
Chatbot | Connects to chatbot platforms (Dialogflow, Lex) | Rule-based flows, scripted responses |
Echo AI | Repeats what the user says with TTS voice | Testing character voice setup |
Voice Echo | Repeats user input in their own recorded voice | Personalisation demos |
Idle (Custom AI) | Programmatic logic | Advanced developer integrations |
➕ Adding a New AI Service
Option 1: From Within a Project
Go to Project Settings > Advanced Settings > AI
Expand the provider list
Select Add AI Service
Enter details:
Service name
Provider (e.g., OpenAI, Gemini, Groq)
Credentials (API key or auth details, if required)
Click Create
Adjust preferences (model, prompt, temperature, etc.)
Option 2: From Workspace > My Services
Navigate to Workspace > My Services > AI
Click Add New AI Service
Enter provider name, details, and credentials
Save → This service is now reusable across all projects in the Workspace
Managing AI Services
All My AI Services can be managed under:
Workspace > My Services > AI
From here, you can:
Add, edit, or remove services
Update credentials securely
Reuse across multiple projects
Switch between Rapport AI and My AI Services at the project level
Recommended Workflow
Start Simple — Use the preselected Rapport AI Service
Preview & Test — See how your character responds
Customise Prompt — Adjust tone, personality, or behaviour
Switch or Add AI — Choose another Rapport Service or create a My AI Service if needed
Fine-Tune — Use Advanced Settings to tweak parameters like temperature, tokens, etc.
Why It Matters
✅ Fast prototyping — Use defaults for instant results
✅ Enterprise control — Bring your own credentials with My Services
✅ Secure — Credentials are encrypted and stored safely
✅ Reusable — My AI Services work across multiple projects
✅ Flexible — Switch providers per project without rebuilding
🔧 Need more control? See Advanced Settings (Link)