Project Setup: AI Services.
AI Services (Rapport Services & My Services)
Overview
AI powers your Rapport character’s conversation logic — determining how it understands, responds, and expresses personality.
You can configure AI in two ways, depending on your team’s needs:
Rapport AI Services – Preconfigured and ready-to-go, e.g., ChatGPT (OpenAI), Gemini, Groq. No setup required.
My AI Services – Custom integrations created by Workspace Admins using your own provider credentials. Fully reusable across projects.
👉 New to the concept of Services? See our Services Overview for a quick explanation before continuing.
✅ Quick Start: Use the default Rapport AI Service preselected in your template to get a working project instantly — no configuration needed.
What It Is
The AI menu in Project Setup controls how your character “thinks” and generates responses.
You can:
Choose which AI model powers your project
Adjust its prompt and behaviour
Enable or disable the Info Panel (on-screen guidance for users)
Fine-tune advanced parameters such as temperature and token limits
Quick AI Setup (Default)
When you first open Project Setup → AI, you’ll see a list of Rapport’s built-in AI Services, already configured and ready to use:
ChatGPT (OpenAI)
Gemini
Groq
Each service includes:
A default model
A pre-set system prompt
Behaviour and safety parameters
💡 You can experiment immediately — no credentials or setup needed.
Selecting a Different Rapport AI Service
If you want to try another model or provider:
Click Connect your own AI service or select another provider.
Choose a different Rapport AI Service from the list.
Edit fields such as prompt, temperature, or personality per project.
My AI Services (Bring Your Own Credentials)
If your organisation needs specific models, compliance control, or account-level billing, Workspace Admins can create My AI Services.
To add one:
Go to Workspace → My Services → AI
Click Add New AI Service
Enter:
Service name
Provider (e.g., OpenAI, Gemini, Groq)
API credentials
Click Save — it now appears in your AI menu across all projects in that Workspace.
🧠 My AI Services are encrypted, reusable, and available across every project in your Workspace.
Configuring AI in Advanced Settings
For full control:
Go to Project Setup → Advanced Settings → AI
Configure:
Provider & Model (Rapport Service or My Service)
Prompt (tone, personality, goal)
Parameters (temperature, top-p, token limits, response length)
Click Save — changes apply immediately.
⚠️ Important: Switching to a different AI provider resets the template prompt.
Copy your prompt first if you want to reuse it.
AI Types Supported
Rapport supports multiple AI types (selectable in Advanced Settings → AI):
AI Type | Purpose | Best For |
|---|---|---|
Generative AI | Uses LLMs like OpenAI, Gemini, Groq | Natural conversation and dialogue |
Assistant | Integrates OpenAI Assistants | Structured workflows, tool use |
Chatbot | Connects to platforms like Dialogflow or Lex | Rule-based or scripted flows |
Echo AI | Repeats what the user says via TTS | Testing voice and timing |
Voice Echo | Plays back user speech in their own recorded voice (after pause) | Personalisation demos |
Audio Passthrough | Sends audio input directly to output (no AI delay) | Low-latency tests; Unreal/Unity integration |
Programmatic logic (no speech generation) | Developer integrations, custom behaviours. Further Information |
➕ Adding a New AI Service
Option 1 — From Within a Project
Go to Project Setup → Advanced Settings → AI
Expand the provider list → click Add AI Service
Enter: Service name, Provider, Credentials
Click Create and adjust preferences (model, prompt, temperature)
Option 2 — From Workspace > My Services
Navigate to Workspace → My Services → AI
Click Add New AI Service
Enter provider name, details, and credentials
Save → Service becomes reusable across Workspace projects
Managing AI Services
All My AI Services can be managed under:
Workspace → My Services → AI
From there you can:
Add, edit, or remove services
Update credentials securely
Reuse services across projects
Switch between Rapport AI and My AI at any time
Recommended Workflow
Start simple — use the default Rapport AI Service
Preview & test — see how your character responds
Customise prompt — adjust tone, personality, and context
Switch or add AI — experiment with providers or My AI Services
Fine-tune — tweak temperature, tokens, and model behaviour in Advanced Settings
Why This Matters
✅ Fast prototyping — Use defaults for instant results
✅ Enterprise control — Bring your own credentials with My Services
✅ Secure — All credentials encrypted and stored safely
✅ Reusable — My AI Services work across multiple projects
✅ Flexible — Switch providers or models without rebuilding